Cancellation Policy
At Taiva, we strive to ensure a seamless shopping experience. However, we understand that there may be circumstances where you need to cancel an order. Please review our cancellation policy below:
1. General Cancellation Guidelines
- Orders Once Dispatched:
- Orders that have already been dispatched are not eligible for cancellation.
- Discount Vouchers:
- Discount vouchers are intended for one-time use only and will be considered used, even if the order is canceled.
- Loyalty Points:
- If loyalty points were redeemed for the order, they will be credited back to your account in the event of a cancellation.
Refunds for Returns or Cancellations
- Refund Process:
- Orders that have already been dispatched are not eligible for cancellation.
- Discount Vouchers:
- Discount vouchers are intended for one-time use only and will be considered used, even if the order is canceled.
- Loyalty Points:
- If loyalty points were redeemed for the order, they will be credited back to your account in the event of a cancellation.